1 day, 6 hours

The SAP CS training at Zx Academy ensures you master Customer Service (CS), Creating an Installed Base, Functional Locations (CS-BD/PM-EQM-FL), Management of the Installed Base, Displaying an Installed Base, Equipment (CS-BD/PM-EQM-FL), Management of Technical Objects, and Functions of Technical Objects.

Upcoming Demo's

February 12

Sold Out

Timings - 07:00 AM to 10:00 AM (IST) AND 08:30 PM to 11:30 PM (IST)

February 14

 Filling Fast

Timings - 07:00 AM to 10:00 AM (IST) AND 08:30 PM to 11:30 PM (IST)

February 16

Timings - 07:00 AM to 10:00 AM (IST) AND 08:30 PM to 11:30 PM (IST)

February 17

Timings - 07:00 AM to 10:00 AM (IST) AND 08:30 PM to 11:30 PM (IST)

February 18

Timings - 07:00 AM to 10:00 AM (IST) AND 08:30 PM to 11:30 PM (IST)

Course Overview

Zx Academy provides the best SAP CS training by our professional certified experts. The functionality of SAP CS (Customer Service) contains the processes that an organization needs to deliver the services offered to users. These services can be for warranties that are offered with warranties or products that customers purchase. Providing service to users for repairs or warranties is essential for many reasons. Mainly providing excellent customer service ensures the development of customer loyalty. Users are more likely to purchase from organizations that have excellent customer satisfaction.

Zx Academy provides the best SAP CS online training course with more than 10 years of real-time industry experts. The SAP CS (Customer Service) training imparted is valuable for beginners from varied academic backgrounds with experienced professionals who are willing to improve their skills and grow in their careers. Zx Academy is one of the best quality centers for classroom, online and corporate training. In this growing technological era, we have to constantly update to stand out in the competitive market constantly. Zx Academy has a team of well-experienced trainers who have good knowledge of all the SAP CS course concepts.

Highlights of Zx Academy Training:

  • 24/7 Support throughout the training period
  • Live online classes
  • Training under industry experts
  • Free study material
  • Flexible timings to all our students

What will you learn in SAP CS (Customer Service) training?

After completion of , you will learn:

  • Customer service overview
  • CS Integration with other modules
  • Organizational elements in the customer service module
  • Installed base management
  • Master data in customer service
  • Functional location
  • Serial number management
  • In-House repair process

Who should take this SAP CS (Customer Service) training?

This course is suited for:

  • Project managers, domain experts, and team members
  • Fresh graduates and experienced professionals

What are the prerequisites for taking SAP CS training?

The prerequisite for taking knowledge of basic concepts of SAP.

Why should you go for SAP CS (Customer Service) training?

SAP CS stands for "SAP Customer Service." It is a popular SAP ERP tool that offers the fundamental functionalities to a wide range of customer-specific tasks. It is considered an essential extension of the module of SAP Sales and Distribution (SD). In the current competitive scenario, the customers are often likely to purchase from service/companies providers that have a good customer satisfaction quotient. It becomes vital to offer better after the customer and sales services in every commercial sector.

Salary as per market

According to Glassdoor, the average salary of an SAP CS consultant is Rs. 15,00,000 per annum.

Curriculum – SAP CS

  • Serial number Creation
  • Equipment Creation
  • Functional Location
  • Installed Base
  • Work Center Creation
  • Cost Center Creation
  • Activity Type
  • Activity Pricing
  • Maintenance Plant
  • Maintenance Planning Plant
  • Serial Number Management
  • Serial number Profile creation
  • Assigning to Material
  • Serial number creation
  • Activating Equipment’s
  • Equipment
  • Creating a Piece of Equipment
  • Using List Editing for Equipment
  • Changing a Piece of Equipment
  • Changing the Maintenance Plant
  • Change View Selection
  • Displaying an Equipment Master Record
  • Activating/Deactivating Equipment
  • Flagging a Piece of Equipment for Deletion
  • Displaying Usage Times
  • Displaying the Structure List and the Structure Graphic
  • Equipment at Functional Locations
  • Creation Functions for Functional Locations
  • Creating a Functional Location
  • Creating a Functional Location for the Reference Location
  • Creating a Functional Location Using a Copy Reference
  • Assigning a Superior Functional Location
  • Changing and Displaying a Functional Location
  • Renaming Functional Locations
  • Changing the Maintenance Plant in a Functional Location
  • Activating/Deactivating Functional Locations
  • Installing/Dismantling Equipment from the Functional Location Master Record
  • Creating a Partner for the Technical Object
  • Creating an Installed Base
  • Creating an Installed Base with a Reference
  • Creating an Installed Base from Sales Data
  • Creating an Installed Base from Production Data
  • Displaying an Installed Base
  • Displaying an Installed Base from the Notification
  • Structure Processing of an Installed Base
  • Environment Display for the Installation
  • Warranty Assignment
  • Warranty Counters and Characteristics
  • Master Warranty
  • Status Profile
  • Task List
  • Task list for Technical object
  • Measuring Points
  • Measurement Documents
  • Notification Types Creation
  • Damage Code Configuration
  • Cause Code Configuration
  • Partner Determination Procedure Configuration
  • Scheduling Types Configuration
  • Maintaining Control Keys
  • User Status Configuration for Notification Types
  • Task List Configuration for Notification Types
  • Configuring Priority Types
  • Service Order Type Creation
  • Scheduling
  • Service Order Processing
  • Notification and Order Integration
  • Control Key Configuration
  • User Status Configuration for Order Types
  • FOC Order Type Configuration
  • Allocation Structure
  • Settlement Profile Creation
  • Sales Order Type Configuration
  • DMR types configuration
  • DIP Profile Configuration
  • Settlement Profile Configuration
  • Completion Confirmation
  • Overall Confirmation
  • Confirmation of External Services & External materials
  • Billing Process
  • Teco
  • Order Settlement
  • Business Completion of Order
  • Maintenance Plan
  • Single cycle plan
  • Scheduling Maintenance Plan
  • Internal Service Processing
  • External Service Processing
  • In -House- Repair
  • Repair-At-Site
  • AMC Process

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